Posted on June 30, 2008 - by Pete
Responsiveness – Not Just a Slogan
I just read an article in the June 4th edition of the ReD REPORT (www.theredreport.com) regarding the disconnect between Nevada Real Estate Developers and Nevada Power – the power provider in Southern Nevada. There are a couple of reasons that I thought the article was worthy of a comment. The first one was that the author went out of the way to mention that most developers were unwilling to comment on the record. It is implied in the article that they are all afraid of retaliation from Nevada Power if they say anything negative. This fear was juxtaposed in the article with comments from Nevada Power about their initiatives to reach out to developers.
Another interesting contradiction in the article involves Nevada Power’s mission statement “Be responsive to customer growth by performing the right service, on time, the first time”. Nevada Power then talks about their 10 step process for getting power to a facility, the need for developers to “understand” Nevada Power’s processes and the requirements of their application form which appears to require developers to perform research into 10 possible conflicts which would delay getting power to a site Looking at the list, it appears that only Nevada Power would be able to determine if conflicts exist.
The gist of the article is that Nevada Power, while claiming to be responsive, is anything but. Given BJG’s mantra of Responsive by Design, I implore all of our employees to make sure that they are being responsive to our clients and the other members of the team. Furthermore, if any of our clients, partners, fellow construction team members, etc. feel BJG is living our mantra, please contact me at (775) 827-1010 or pblakely@bjginc.com.
